Shipping Policy

1. PROCESSING TIME All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

High Volume: During periods of high demand (e.g., product launches, holidays), processing times may extend to 5 business days.
Subscription Orders: Subscription renewals are processed automatically. If a payment fails, shipping will be paused until payment is resolved.

2. SHIPPING RATES & ESTIMATES Shipping charges for your order will be calculated and displayed at checkout.

Free Shipping: If offered, free shipping applies only to standard ground shipping within the contiguous United States. We reserve the right to modify or cancel free shipping promotions at any time without notice.

3. RISK OF LOSS & LIABILITY (READ CAREFULLY) All purchases of physical items from Sova are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Stolen Packages: Sova is not responsible for packages marked as "Delivered" by the carrier but claimed to be stolen or not received. We recommend shipping to a secure location.
Carrier Delays: We are not responsible for delays caused by the shipping carrier, weather, strikes, or other events beyond our control. Shipping fees are non-refundable for delayed packages.

4. DAMAGED ORDERS While we pack our beverages securely, damage can occur in transit. If your order arrives damaged, please contact us immediately at hello@drinksova.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but are not liable for minor cosmetic damage to packaging that does not affect the product itself.

5. WRONG ADDRESS & RETURNED SHIPMENTS It is your responsibility to ensure the shipping address is correct at checkout.

Reshipment Fees: If a package is returned to us due to an incorrect or incomplete address provided by you, you will be responsible for the shipping cost to resend the item.
Refused Shipments: If you refuse a shipment, you will be responsible for the original shipping charges and the cost of returning the package to us. This amount will be deducted from your merchandise refund.

6. INTERNATIONAL SHIPPING & CUSTOMS If we ship internationally, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sova is not responsible for these charges if they are applied and they are your responsibility as the customer.